July 2015
Part 1 of a two part series: the Inbound Side Tourism should be about children, not only children by age, but in a sense the “child” that exists within each of us. Childhood is a time of beautiful naiveté, it is a time of innocence and a time of wonderment within and with a world [...]
June 2015
When it comes to customer service, sometimes we need to remind ourselves of what not to do. It is not easy to give good customer service, and often people are not easy to deal with. If customer service is hard to do in business, it is especially hard to provide good customer service in the [...]
May 2015
Hospitality, and the hospitality industry, have been around a long time. The Western tradition goes back to the time of Abraham and his receiving of the three angles (messengers). Abraham’s receiving of the three messengers stands in sharp contrast to the lack of hospitality shown to the same messengers by the people of Sodom and [...]
April 2015
Tourism is facing four challenges that are perhaps more threatening than at any time since September 11, 2001. What is interesting is that just as in the years prior to September 11, 2001 many tourism officials have simply chosen either to ignore threats or to dismiss them with a great deal of verbiage and little [...]
March 2015
Certainly one of the buzzwords in tourism today is “sustainable tourism”. Sustainable tourism is often combined with ecotourism, although the two terms are different. To add to the difficulties there is no one definition of sustainable tourism. Sustainable urbantourism then is different from sustainable rural tourism, aquatic tourism or beach tourism. For the most part we can define sustainabletourism as a form of travel and tourism that permits outsiders [...]
February 2015
Last month we explored some of the challenges that lie ahead for the world of tourism in 2015. Among the issues that we looked at were the question of security, health, issues of policing a few of the economic issues facing the world of tourism and customer service challenges. This month Tourism Tidbits exams some [...]
January 2015
Now that the December holidays are past, and the parties have ended, just like almost everyone else, tourism professionals must return to a world of work and new challenges. From health issues to economic issues, from issues of social unrest to all too often substandard customer service, tourism officials face a host of problems. Some [...]
December 2014
Tourism this past year has faced many challenges, from a slow economy in Europe to ISIS attacks, from medical issues such as Ebola to wars in both Europe and the Middle East. For many around the world, despite the fact that this has not been an easy year, the month of December creates a great [...]
November 2014
Anyone who has traveled in the last year has faced the fact that the travel experience has some key challenges. Tourism is promoted as a stress reliever and a way to renew both body and soul. Unfortunately what should be and what is are often very different experiences. In too many places, travelers face imprecise [...]
Religious tourism is one of the earliest forms of tourism. The idea of the religious pilgrimage begins almost with the dawn of humanity. Almost since the dawn of history human beings have traveled to holy sites. By the Biblical period important religious centers had become not only a part of the cultural landscape, but they [...]
September 2014
The last three months have not been easy ones. Politically the world has seen some of its greatest threats since the end of World War II. Economically, Europe is still very much in shambles, the US has fewer unemployed but it also has fewer people employed, and those who are employed often have low paying [...]
August 2014
Tourism is about discovering the unknown and about learning about the other. Often in the tourism we need to deal with people who have a different sexual, religious, or political orientation from ours. We also have to deal with, serve and protect people whom we may not like. Often these people are a challenge to [...]
July 2014
For all too many years, museums were places that people stated that they ought to visit, but often ignored, on their way to something they thought would be more fun. That trend may be now reversing itself and as an in-depth analysis found in the British magazine, The Economist (December 21st Edition) notes, museums today [...]
June 2014
People travel for many reasons. Some travel for business, others travel for a sense of adventure or for relaxation. Leisure travel only succeeds if it provides two essential elements (1) the travel experience must offer something that the visitor cannot obtain at home and (2) the travel experience must provide memories. In fact, we can [...]
May 2014
The April 2014 edition of Tourism Tidbits concentrated on several ideas on how to avoid a tourism marketing disaster. Clearly the best way to recover from a marketing disaster is to avoid the disaster, but unfortunately, disasters do happen and when they do occur than a recovery plan is needed. Do not however jump to [...]
April 2014
Ideas and suggestions to help you contemplate what might signify a tourism disaster for your community.
March 2014
Tourism security has traditionally been about protecting visitors from themselves, from other tourists and from locals who seek to rob and or steal from them, commit fraud against them or in one way or another verbally or physically assault the visitor. Unfortunately not all visitors are angles of perfection, and at least in some nations [...]
February 2014
Marketing is never easy, especially when we are selling a non-tangible and often considered superficial or non-essential product. Many consider tourism such a product. It is the job of the tourism marketer to convince the public that a vacation is more than a mere want; that it is also a need.
January 2014
A New Year is a chance for new beginnings. What is true of the world in general is also true of tourism. The tourism industry does not live apart from the rest of the world. It is deeply attached to the economy’s undulations, sensitive to issues of security, and can be impacted by a host [...]
December 2013
Tourism & More presents the following ideas as a gift to you and to your clientele in the hope that these ideas will make your vacation safer.
